Privacy Policy

Welcome to (“Website” or “Site”) owned and operated by 9362 1910 Québec Inc t/a Hidden Gems (“Company”, “We”, “Us”, or “Our”) a company operating in accordance with the laws of the Province of Québec and federal laws of Canada. We treat the handling of your personal information seriously.

Unless expressly stated otherwise all terms in this Privacy Policy shall hold the same meaning as defined in the Hidden Gems Terms and Conditions.

By using our Website and submitting your information to us, you agree and consent to us collecting, using and sharing your personal information as stated herein. If you are under the age of eighteen years, please do not submit any personal information to us.

Changes to this Policy

We reserve the right to change this Privacy Policy at any time without prior notice to you to reflect our new privacy practices. Where we make any material changes to this Privacy Policy, we will notify you of such changes through our website at least seven days before such change becoming effective and by amending the last updated date at the top of this page. Your continued use of the Website and Services offered by the Company following the introduction of the changes to the Privacy Policy will constitute as an acceptance of such changes.

Collection and Use of information

    Information you provide us

We collect some personally identifiable information (“Personal Information”) when you make a holiday booking. This information includes Client’s full name, email address, phone number, passport details and credit card details (“personal information”). We will only use this information to contact you, to deliver our Services to you, to make travel arrangement including booking flights and accommodation for you.

    Information we collect from use of our Services

When you access our website and use our services you expressly consent to the transmission and use of your non-person information as outlined hereunder. If you do not wish for us to collect and use this non-personal information your sole remedy is to cease using our website. We collect your non-personal information through the use of log data which collects information such as your IP address, your operating system, browser name and version and other similar non-personal information. We use this information to better understand how you use our website and to improve our User’s experience on our website.

Sharing your Information and Compliance with laws

Unless expressly stated otherwise, we will not sell or rent our User’s personal information. We will be required to share some of your personal information with third-party vendors that we use to make bookings on your behalf.

We may also be required to share your personal information with services providers that we use during the course of delivering our services to you such as our preferred payment processor, our customer support staff and our technical support team. These third-party vendors and service providers will only use your personal information to deliver the service to you and not for any other purposes. We do not authorize these third-parties to use your information for any other purposes that those outlined in this Agreement.

We may also share your personal information with any government authority or law enforcement bodies if required to do so by law or subpoena. We also reserve the right to share your personal data to defend ourselves against any claims or allegations and/or to protect the security of our Website.


If you choose to subscribe for our newsletter, we may use your personal information to send you marketing material that we think you will find interesting. However, should you decide you no longer wish to receive such marketing material from us, you can just as easily unsubscribe from such marketing material by clicking the unsubscribe link in the marketing email. Please take note that although we will no longer send you any marketing material, we may still need to contact you to inform you of any important updates in your booking request.


Cookies are small files with data that are used to uniquely identify you. Cookies are sent to your browser from our Website and these cookies are stored on your hard drive. Cookies help us to personalize our Site for you by showing you things we think you will be interested in. By accessing and using the Website you accept and agree to our use of cookies for the collection of web data, to see the efficiency of our advertising campaign and to improve our User experience. You have the choice to decline cookies from our website but this may restrict your access to certain parts of the website and also result in poor user experience.

We may make use of some tools which are owned and operated by third-parties who are governed by their own Terms and Privacy Policy. We currently use Google Analytics to evaluate the usage of our website. To learn more about Google’s privacy policy, please visit this link. You can easily opt out of Google Analytics cookies by following the instructions provided here.

Processing your information

We may process all your information (personal information and non-personal information) on servers located in Canada as well as other parts of the World in our sole discretion. By using our Website you consent to such transfer and processing of your personal data in Canada and other jurisdictions.


We care about the security of your personal information and strive to keep all your personal information secure. We use industry best practices and commercially viable methods to protect your personal information. However, as our website is built upon third-party tools and software there may be vulnerabilities that we are not yet aware of. Accordingly we are unable to offer any guarantees as to the security of your personal information.

Retention of User data

We do not retain any of your personal information on our database for a period longer than necessary for the fulfilment of our business and legal obligations.

Third-party websites

We will clearly identify any links to third-party sites on our website. If you choose to click on these third party links, you will be redirected to such third party’s website. Please note that these websites are governed by their own legal policies and agreements and we encourage you to review their Terms and Privacy Policy before you make use of their services.

We cannot be held liable for your use and access of such third-party sites or for any information or content made available by such third-party sites. Any presence of third-party links on our Website does not indicate an endorsement or recommendation of such third-party by the Company, and your access/use of these sites is solely at your own risk.

Right to Access Your Personal data

You have the right to request access to your personal information and to update or edit this information to ensure it is current and accurate. You can edit your personal information at anytime by contacting us.

Contact Us
  • e-mail:
  • Address: 6749 Cartier, H2G2W1, Montreal, QC, CANADA
  • Number: 9362 1910 Québec Inc t/a Hidden Gems